Overview
At ESL Info, we strive to ensure that our customers are satisfied with their purchases. Our PDF info products, including all ESL resources, are designed to provide valuable educational content. However, if you are not completely satisfied with your purchase, we offer a straightforward refund policy. Before making a purchase, please make sure to read our privacy policy and the terms and conditions.
Special Note
Currently, all of our products are available for free purchase; therefore, no refund policy applies. Once payment is charged on any sale, this refund policy will automatically become applicable.
Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- Time Frame: Refund requests must be made within 30 days of the purchase date.
- Product Usage: The product must not have been significantly used, altered, or copied.
- Reason for Refund: A valid reason must be provided for the refund request, such as dissatisfaction with the content or technical issues with the file.
Non-Refundable Products
Certain situations may render your purchase non-refundable, including:
- Sale Items: Products purchased during a sale or at a discounted price may not be eligible for a refund.
- Downloaded Products: Once the PDF file has been downloaded, it is considered final sale and non-refundable, except in cases of technical issues or other valid reasons as outlined above.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to info@eslinfo.com with your order number and a brief description of the issue.
- Review Process: Our team will review your request within 5 business days.
- Decision Notification: You will be notified of the decision via email. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Technical Issues
If you experience any technical issues with your PDF product, please contact us immediately. We will work with you to resolve the issue, and if it cannot be resolved, you may be eligible for a refund or exchange.
Customer Satisfaction
Your satisfaction is our priority. If you have any questions or concerns about our refund policy, please contact our support team at info@eslinfo.com. We are here to assist you and ensure that you have a positive experience with our products.
Changes to This Policy
We reserve the right to update or change our refund policy at any time. Any changes will be posted on this page. It is your responsibility to review this policy periodically to stay informed of any updates.
Contact Information
If you have any questions about our refund policy, please contact us at:
ESL Info
House 11, Road 06, Sector 13
Uttara, Dhaka, Bangladesh- 1230
info@eslinfo.com
Thank you for choosing ESL Info. We appreciate your business and are committed to providing you with high-quality ESL resources.